IT support, AI and software for small business
Tech help.
Sorted.
No jargon.
We look after your IT and show you how to use AI and online tools to get more done. You run the business, we handle the tech.
Meet Featureworks
From support requests to connected service delivery.
Our service layer transforms fragmented IT operations into a connected foundation for support, cloud, AI, servers, and integrations.
Infrastructure inputs
Connected service layer
AI-driven outputs
What we do
Fully Managed IT Services
With a fully managed IT service, FeatureWorks takes complete responsibility for your IT environment - acting as an extension of your organisation and handling everything from day-to-day support to strategic planning.
Co-managed IT is ideal for organisations that already have an internal IT team but need additional resource, specialist expertise or out-of-hours cover.
We work alongside your team, filling the gaps and scaling support up or down as your needs change.
What's included
Everything your IT needs, in one place.
Our managed service covers the whole of your IT. We keep it running, keep it safe and keep it backed up, so you don't have to think about it.
Plans
Support plans that fit your business.
Most small businesses fit one of three set-ups. Here's what each one includes.
Fully Managed IT
For businesses with no IT person of their own.
Fixed price per user, per month
- Unlimited remote and on-site help
- Computers, network and Microsoft 365 looked after
- Security and backups included
- Regular check-ins to plan ahead
Co-Managed IT
For businesses with an IT person who needs backup.
Fixed price per user, per month
- Extra hands and specialist cover
- Shared helpdesk with your own IT person
- Project and out-of-hours support
- Expert help for the tricky problems
One-off & Project Help
For moves, upgrades, set-ups and health checks.
Priced per project
- Fixed-price project quotes
- No ongoing contract needed
- Microsoft 365 and server moves
- New network and equipment set up
Not sure which fits? Tell us how your business works today and we'll tell you honestly which plan makes sense — even if that's none of them yet.
Get in touch
Let's talk about your business.
No sales pitch. Just an honest chat about what would help.
- Free 30-minute chat
- No sales pitch
- Plain English