Remote IT monitoring
We keep an eye on your computers, network and servers around the clock, and fix problems before you notice them.
Our services
All your IT support, in one place.
Every Featureworks customer gets their own support dashboard. Ask for help, follow each request from start to finish and see how your computers and network are doing, without chasing emails or phone calls.
Log requests in seconds
Report a problem any time. No chasing emails or waiting on hold.
See progress live
Know who's on it, what's happening and when it'll be fixed.
Device health at a glance
Spot problems with your computers and network before they slow you down.
A full record
Every request and fix in one place, so nothing is forgotten.
SupportWorks from Featureworks
Your computers, looked after quietly.
SupportWorks is our own monitoring service. A small, secure app runs on each of your computers and tells us how it's doing, so we can keep everything healthy, up to date and safe — often before you know anything was wrong.
You see the same picture we do, in your own SupportWorks dashboard.
Everything in one place
Every computer in your business on one screen — what it is, who uses it and how it's doing.
Problems caught early
SupportWorks spots warning signs like a full disk, missed updates or a laptop gone quiet, so we can fix things before they stop you working.
Updates handled for you
We keep Windows, macOS and your apps up to date and check every computer is covered, so security gaps don't sit open.
Remote help, safely
When you need a hand, we can connect to your computer securely and with your permission — no waiting for a visit.
What we cover
Most of your IT, covered by one team.
From the helpdesk and security to backups, phones and AI, we look after almost everything a small business needs. No juggling different suppliers.
Help for your team
A friendly helpdesk for everyday problems — passwords, laptops, email, printers and new starters.
Cloud services
Move files and systems to the cloud safely, so your team can work from anywhere.
Security
Antivirus, firewalls, safe sign-in and staff awareness to keep your business protected.
On-site IT support
When something needs hands on, we come to you to set up, repair or replace equipment.
Phones & communication
Business phones, Teams and video calls set up to just work, in the office or at home.
Managed backup
Automatic, tested backups so you can get your files back quickly if the worst happens.
Managed printing
Printers and scanners set up, supplied and looked after, with no more paper jams to chase.
IT projects
Office moves, new systems or upgrades, planned and delivered without the stress.
Microsoft 365 & software
The right apps chosen, set up properly and your team shown how to get the most from them.
Reporting & insights
Clear, simple reports on how your systems are doing and where money and time can be saved.
AI & automation
Practical AI tools that take repetitive jobs off your plate and give you hours back each week.
Need advice?
Not sure what you need? We'll help you work it out.
Tell us how your business runs today and we'll suggest what would actually help.
- Free 30-minute chat
- No sales pitch
- Plain English